Dropping the curtain on ‘Innovation Theatre’: Part Three
Nov30

Dropping the curtain on ‘Innovation Theatre’: Part Three

“Trying to work with a bank is painful at best” Steve Lemon, Co-Founder of Currencycloud In his opening talk on Monday, Alastair Lukies, the UK Prime Minister’s Business Ambassador for FinTech compared running a FinTech in the UK to being the baby iguana running for its life from the racer snakes on the BBC’s Planet Earth. Having been one of the early ‘FinTechs’ and spent a lot of time with the members of our FINKit Partner...

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Announcing our FINKit Partner Programme
Nov16

Announcing our FINKit Partner Programme

Today, we announce our FINKit Partner Programme, something I’m immensely proud of. You can read the announcement for yourself by following the link on this page, but I wanted to put some human narrative around what we have done and why. Firstly and quite purposely, we haven’t gone for a marketplace approach of ‘sign up and suit yourself’. Instead, my team and I have assessed over 120 FinTechs and Service...

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Friday FT Reflections
Sep16

Friday FT Reflections

At the beginning of the week, Retail Banking Correspondent for the Financial Times, Emma Dunkley wrote a report ‘Fintech startups put banks under pressure.’ It’s been passed around the office over the last few days and debated at length. Broadly, the article covers the various routes that banks are exploring to fend off the perceived challenge from faster moving, legacy-free startups: Creating FinTech projects themselves Launching...

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Innovation at the edge
Aug10

Innovation at the edge

The CMA’s report this week shouldn’t really have surprised anyone within the retail banking sector. We’ve spent years in Hackathons, Innovations Labs and Consumer-pilots, but is this visible to your average retail banking customer? Of course not. Banks – despite their best efforts (and some of the pilots are extraordinarily forward-thinking, despite what you might think) – are perceived as slow to react; their efforts are invisible....

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When Challengers become Black Swans
Jul29

When Challengers become Black Swans

Hardly a surprise for anyone at Monitise, but this week there has been some great press about the rise of mobile banking (finextra, BBC, Business Insider) that made for good reading.  Well, until we delved a bit deeper.  The problem is mobile phones and tablets have browsers and can run apps. We find this again and again in digital, confusion between consumer touch-points and interactions, and the importance of getting those...

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Leaping forward
Jun21

Leaping forward

It’s London Tech Week and once again the UK have come out on top in Europe, when it comes to producing quality technology talent. However our new London Mayor has advised us not to rest on our laurels; companies must stay competitive by making the most out of growth opportunities in the tech sector, one of the largest being fintechs. When it comes to digital growth in banks, innovation is important but delivering real value from...

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Consolidate Alerts: Centralize to communicate
Apr06

Consolidate Alerts: Centralize to communicate

Low balance, unauthorized transaction, overdraft protection, payment threshold reached…there are so many reasons for a financial service provider to communicate with their customers…and they do. Financial Institutions (FI) have multiple use cases for alerts that come from different data sources. These can range from third parties like bill pay providers or their card processor, delivering alerts inconsistently and with no...

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The transformative impact of technology on retail
Oct07

The transformative impact of technology on retail

The retail sector is no stranger to change and transformation. In the early days, the average consumer was shopping from ‘mom and pop’ stores in communities. As retail evolved, first to arrive were the department stores in the bigger cities. Then came the mega shopping centres in suburbs, where everything can be found under one roof, causing smaller local stores to bow out to the success of giant, one-stop shops. But the impact of...

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Everyday innovation: the race for consumer loyalty
Sep04

Everyday innovation: the race for consumer loyalty

It’s 2015. Of course your digital strategy is sorted… Isn’t it? We hate to break it to you, but for even the most advanced digital players, things are just getting started. Even thinking ‘digital’ in 2015 instead of ‘customer’ is the road to failure. The world has changed. Business has changed. Services across every channel now evolve in direct response to human interactions and the shockwaves wrought by disruptors who put people...

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What to expect from the Apple Pay UK launch
Aug15

What to expect from the Apple Pay UK launch

Apple Pay has arrived in the UK. And not without fanfare, leaks, buzz and inevitable excitement. So, what can we expect from the launch? What lessons can we take from the US where the service was rolled out a few months back?   1. Changing the status quo Mobile payments have had various levels of success throughout the world. Apple’s control of the ecosystem and partnerships with the payment networks is a powerful combination....

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