Everyday innovation: the race for consumer loyalty
Sep04

Everyday innovation: the race for consumer loyalty

It’s 2015. Of course your digital strategy is sorted… Isn’t it? We hate to break it to you, but for even the most advanced digital players, things are just getting started. Even thinking ‘digital’ in 2015 instead of ‘customer’ is the road to failure. The world has changed. Business has changed. Services across every channel now evolve in direct response to human interactions and the shockwaves wrought by disruptors who put people...

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INFOGRAPHIC: Are you missing out on the mobile retail opportunity?
Apr30

INFOGRAPHIC: Are you missing out on the mobile retail opportunity?

Shopping on mobile is starting to outperform desktop retail for the first time. We reveal the nature of the mobile retail opportunity in our new infographic.   Sources: Forrester Deck, Artisan, BI Intelligence Report- Global, BIA – Source:Google, Mobiloud, Monitise...

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Could Facebook Messenger take a lead in social payments?
Apr16

Could Facebook Messenger take a lead in social payments?

Facebook’s recent announcement of plans to integrate payments into its Messenger app is the latest milestone in a compelling journey for this service: In April 2014 Facebook drove the mass adoption of its separate Messenger app. The messaging feature in its flagship mobile service no longer included the same functionality, simply becoming a redirect to download the standalone Facebook Messenger app. What some call a ‘forced’ adoption...

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INFOGRAPHIC: The Global Growth of mCommerce
Mar06

INFOGRAPHIC: The Global Growth of mCommerce

The growth in mCommerce is outstripping eCommerce across the world. Find out more about the rise in mCommerce services in our latest infographic.

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Are retailers failing shoppers in the race to digital?
Feb06

Are retailers failing shoppers in the race to digital?

2014 was the year that mobile overtook the desktop as the primary online shopping portal. In both the US and UK, online traffic originating from smartphones and tablets hit the magic 50% marker for the very first time* – and this figure continues to grow. It’s clear that consumers are ready and willing to shop on the move. The question is – are retailers ready to serve them? Studies continue to cite poor mobile user experience...

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Mobile app performance – key metrics for success
Jan08

Mobile app performance – key metrics for success

“We have one million downloads.” “We were featured in the App Store!” “Our average session length is over one minute.” Launching and growing a mobile application is one of the most exciting, stressful, and all-consuming experiences a company can experience. For some, mobile is an extension of a company to a new platform – like a bricks-and-mortar retailer expanding to web, and apps. For others, it is the sole channel of interaction....

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Mobile is no longer an alternative channel for banks
Dec16

Mobile is no longer an alternative channel for banks

With the GSMA predicting that the world will have over 1.75 billion smartphones by the end of the year, mobility has become the hub of computing and connectivity. As smartphone adoption rates grow year after year, and broadband penetration becomes a norm in daily life, banking, commerce and payment sectors are also transitioning through the mobile channel. If the banks don’t realize this tectonic shift, they risk remaining behind in...

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The Mobile Money Landscape: volume 2
Dec09

The Mobile Money Landscape: volume 2

This updated version of The Mobile Money Landscape is compiled of facts, statistics and opinion highlighting the growth in mobile usage, as well as the factors affecting and shaping Mobile Money globally. People around the world checked their smartphones within minutes of waking up Facebook’s mobile users topped 1 billion Mobile banking logins outnumbered online banking logins in several countries as branch visits continued to fall...

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How can traditional banks compete in a digital-centric world?
Oct30

How can traditional banks compete in a digital-centric world?

The ‘digital-only’ bank has been on the rise for some time now; driven by consumer demand for a hassle-free mobile banking experience. Still relatively small in number but growing in popularity, digital-only banks are typified by their streamlined approach to banking, with a range of basic products such as current and savings accounts combining with quick and easy transactions and automated processes. Strong on innovation, but equally...

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Are mobile payments set for the mainstream with Apple Pay on iPhone 6?
Sep16

Are mobile payments set for the mainstream with Apple Pay on iPhone 6?

With Apple announcing a payment system that works with iPhone 6 and the Apple Watch, will mobile payments finally hit the mainstream, heralding a consumer behaviour shift on the high street and beyond?  Using mobile NFC, will mobile payments on smartphones be enticing enough for consumers – or will other factors come into play on the road to widespread adoption. Slow mobile NFC adoption Outside of iOS, there were already 400 million...

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