Will easier security convince people to make mobile payments?
Oct09

Will easier security convince people to make mobile payments?

As mobile payments take a huge step forward with the launch of the iPhone 6 and Apple Pay, the question of consumer security inevitably takes centre stage. In a bid to make life easier, mobile payments must tread a careful line between ease of use and robust security. Though we’re yet to see the Apple Pay process in action, it appears the tech giant may have cracked this particular conundrum with a carefully considered three-stage...

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91% of Mobile Banking Customers Want Fraud Alerts

Monitise launched Intelligent Messaging in March of this year.  The objective was to allow financial institutions a superior product alternative to 1-way alert notifications that have been used for years.  With Intelligent Messaging, banks and credit unions can engage their customers by expanding to 2-way actionable and multi-step conversational alerts that are delivered in real-time and are relevant to the customer’s financial...

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Ovum: Banks are Most Trusted Mobile Payments Service Provider

According to the new 2014 Trends to Watch report from analyst firm Ovum, consumers will lean most towards mobile payment and digital wallet services associated with financial brands. This is supported by Ovum’s Consumer Insights Survey, which shows that 43% of respondents chose banks as their most trusted mobile payments service provider, followed by credit card companies (13%), online payment providers (9%), and then mobile operators...

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Mobile Commerce Ecosystem Map

PYMNTS.com’s Innovation Project 2014 created a helpful map to understand the complex mobile commerce ecosystem: Click here to see the full-sized image. Separately, PYMNTS.com will be co-presenting with Monitise and AlixPartners at an informative webinar, “Mobile Banking Crossroads: Strategic Moves Banks Must Take to Remain Competitive”, on November 20, 2013 at 10AM PST / 1PM...

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Customers Value Proactive Alerting

Mobile users feel that a financial institution’s (FI’s) responsibility extends beyond simply providing account balance information and other basic account management functionality. According to a study by Wakefield Research and Varolii, nearly 2 in 3 (64 percent) believe that it is their bank or credit union’s responsibility to immediately alert them when they have a low balance or insufficient funds to pay a bill. Moreover, the...

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An Overview of Mobile Payments Across Europe and Worldwide (infographic)

M For Mobile recently created an infographic with an overview of mobile payments across Europe and around the globe:  

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Mobile Banking May Be Safer than Online Banking (infographic)

Looking at the safety of mobile banking a new  infographic from CreditScore.Net shows that many experts believe mobile banking may actually be safer than other forms of remote banking. View full...

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Infographic: Direct Carrier Billing

As Clairmail exhibits at the NACHA Payments event this week, we thought we’d share infographics on the four leading models for mobile payments from visual.ly. Today’s infographic is on Direct Carrier Billing:...

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Mobile Fraud Sentiments of Baby Boomers vs. Millennials

A joint study recently conducted by ThreatMetrix and The Ponemon Institute revealed some interesting differences with respect to mobile payments and fraud sentiments between two age groups: Millennials (defined as age 18 to 25) and Boomers (55 or older). While only one in four Boomers indicated they have used their smartphone or tablet to make a mobile payment, 60% of Millennials cited they have done so. Of those who have used a...

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Actionable Alerts Take Hold

Financial Institutions (FIs) everywhere are recognizing the importance of the mobile channel as its own customer touch point. However, most FIs are currently offering one way alerting – essentially giving the customer information but requiring them to turn to a different communication channel or method (call center, branch, online) to take action on it. These one-way alerts are highly effective for many transactional inquiries,...

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