Everyday innovation: the race for consumer loyalty
Sep04

Everyday innovation: the race for consumer loyalty

It’s 2015. Of course your digital strategy is sorted… Isn’t it? We hate to break it to you, but for even the most advanced digital players, things are just getting started. Even thinking ‘digital’ in 2015 instead of ‘customer’ is the road to failure. The world has changed. Business has changed. Services across every channel now evolve in direct response to human interactions and the shockwaves wrought by disruptors who put people...

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What to expect from the Apple Pay UK launch
Aug15

What to expect from the Apple Pay UK launch

Apple Pay has arrived in the UK. And not without fanfare, leaks, buzz and inevitable excitement. So, what can we expect from the launch? What lessons can we take from the US where the service was rolled out a few months back?   1. Changing the status quo Mobile payments have had various levels of success throughout the world. Apple’s control of the ecosystem and partnerships with the payment networks is a powerful combination....

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Retail blog series #3 – Ambush apps
May21

Retail blog series #3 – Ambush apps

Trends in mobile retail that capitalise on context In a rapidly evolving industry that is struggling to keep up with an ever-increasing list of consumer demands coupled with intense competition from marketplaces and tech start-ups, there must surely be a strong urge to steal customers using whatever means are available; and it just so happens that the means to do so are easier and more targeted than ever. If you own one of the latest...

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Retail blog series #2 – Power to the people
May12

Retail blog series #2 – Power to the people

Global retail trends that facilitate people power There’s no denying it, we all love a deal and some of us (even with the comfort and convenience of online shopping) will still queue for hours to snag one. Last year’s Boxing Day sales saw shoppers spending close to £3bn (source: Independent) with UK retailers across physical and digital channels, proving that consumer appetite for bargain hunting is alive and well. But what actually...

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Retail blog series #1 – Everyone’s a retailer
May05

Retail blog series #1 – Everyone’s a retailer

The rise of independent mobile marketplaces Over the past few years there’s been a clear shift in consumer behaviour. Young adults of previous generations once favoured shiny labels, designer brands and physical shopping experiences, however today’s millennials have different priorities. As digital natives, millennials demand simplicity, personalisation and genuine utility to streamline their fast paced lives. The most successful...

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INFOGRAPHIC: Are you missing out on the mobile retail opportunity?
Apr30

INFOGRAPHIC: Are you missing out on the mobile retail opportunity?

Shopping on mobile is starting to outperform desktop retail for the first time. We reveal the nature of the mobile retail opportunity in our new infographic.   Sources: Forrester Deck, Artisan, BI Intelligence Report- Global, BIA – Source:Google, Mobiloud, Monitise...

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INFOGRAPHIC: The Global Growth of mCommerce
Mar06

INFOGRAPHIC: The Global Growth of mCommerce

The growth in mCommerce is outstripping eCommerce across the world. Find out more about the rise in mCommerce services in our latest infographic.

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Is HCE ready to transform the point-of-sale?
Feb24

Is HCE ready to transform the point-of-sale?

The payments world is filled with enough acronyms to form a kind of alphabet soup – ACH, NFC, HCE. Each one of these payments levers can be the subject of books on their own, so today we’ll focus on one, arguably one of the most exciting innovations in payments – Host-based Card Emulation (HCE). Card systems: an overview Credit cards can act as an intermediary between banks and consumers, allowing them to make real-time purchases in...

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The Mobile Money Landscape: volume 2
Dec09

The Mobile Money Landscape: volume 2

This updated version of The Mobile Money Landscape is compiled of facts, statistics and opinion highlighting the growth in mobile usage, as well as the factors affecting and shaping Mobile Money globally. People around the world checked their smartphones within minutes of waking up Facebook’s mobile users topped 1 billion Mobile banking logins outnumbered online banking logins in several countries as branch visits continued to fall...

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53% Mobile Shoppers Prefer Their Bank to GAFA (Google, Apple, Facebook, Amazon)

Aite Group recently published a report indicating strong demand for mCommerce.  Their survey indicated 34% of respondents considered the ability to receive offers while shopping important and 53% thought their bank/credit union would provide “acceptable” privacy and security for mobile shopping – which is a higher percentage than GAFA, which ranges from 49-29%, with Amazon at the high end, and Facebook at the low end, or PayPal at...

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