Will easier security convince people to make mobile payments?
Oct09

Will easier security convince people to make mobile payments?

As mobile payments take a huge step forward with the launch of the iPhone 6 and Apple Pay, the question of consumer security inevitably takes centre stage. In a bid to make life easier, mobile payments must tread a careful line between ease of use and robust security. Though we’re yet to see the Apple Pay process in action, it appears the tech giant may have cracked this particular conundrum with a carefully considered three-stage...

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5 steps to better mobile engagement
Oct01

5 steps to better mobile engagement

Is your mobile banking app achieving 25 logins or more a month? Does it sit on users’ home screens? Is it driving additional revenue for your bank? If your answers are no, download ‘5 steps to better mobile banking engagement’ now and find out how to: Lay the foundations for next generation mobile banking to provide a richer, more valuable customer experience Use partnerships and outsourcing to introduce new services quickly and cost...

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91% of Mobile Banking Customers Want Fraud Alerts

Monitise launched Intelligent Messaging in March of this year.  The objective was to allow financial institutions a superior product alternative to 1-way alert notifications that have been used for years.  With Intelligent Messaging, banks and credit unions can engage their customers by expanding to 2-way actionable and multi-step conversational alerts that are delivered in real-time and are relevant to the customer’s financial...

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Customers Value Proactive Alerting

Mobile users feel that a financial institution’s (FI’s) responsibility extends beyond simply providing account balance information and other basic account management functionality. According to a study by Wakefield Research and Varolii, nearly 2 in 3 (64 percent) believe that it is their bank or credit union’s responsibility to immediately alert them when they have a low balance or insufficient funds to pay a bill. Moreover, the...

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Actionable Alerts Take Hold

Financial Institutions (FIs) everywhere are recognizing the importance of the mobile channel as its own customer touch point. However, most FIs are currently offering one way alerting – essentially giving the customer information but requiring them to turn to a different communication channel or method (call center, branch, online) to take action on it. These one-way alerts are highly effective for many transactional inquiries,...

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