When Challengers become Black Swans
Jul29

When Challengers become Black Swans

Hardly a surprise for anyone at Monitise, but this week there has been some great press about the rise of mobile banking (finextra, BBC, Business Insider) that made for good reading.  Well, until we delved a bit deeper.  The problem is mobile phones and tablets have browsers and can run apps. We find this again and again in digital, confusion between consumer touch-points and interactions, and the importance of getting those...

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Consolidate Alerts: Centralize to communicate
Apr06

Consolidate Alerts: Centralize to communicate

Low balance, unauthorized transaction, overdraft protection, payment threshold reached…there are so many reasons for a financial service provider to communicate with their customers…and they do. Financial Institutions (FI) have multiple use cases for alerts that come from different data sources. These can range from third parties like bill pay providers or their card processor, delivering alerts inconsistently and with no...

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The untapped potential of mobile alerts is 2-way
Feb10

The untapped potential of mobile alerts is 2-way

2-way alerting has been with us for quite some time. The potential to have a conversation with a customer without calling or going into a branch was around before people were getting excited about flip-phones. With customers tapping into mobile banking almost daily; mobile alerts must be exhausted as a communication channel right? Not exactly. As we all know, technology has come a long way with smartphones enhancing engagement between...

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Infographic: The Smart Way to Reduce Fraud
Dec09

Infographic: The Smart Way to Reduce Fraud

In the United States alone, payment card fraud grew 29% in 2014 to $7.1 billion. It’s become mission-critical to reduce the cost of fraud and solve fraud cases more quickly. Enter Intelligent Messaging from Monitise. Built for financial institutions with the security and robustness of a bank-grade solution, Intelligent Messaging delivers alerts on potential fraudulent activities that allow your customers to act...

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The transformative impact of technology on retail
Oct07

The transformative impact of technology on retail

The retail sector is no stranger to change and transformation. In the early days, the average consumer was shopping from ‘mom and pop’ stores in communities. As retail evolved, first to arrive were the department stores in the bigger cities. Then came the mega shopping centres in suburbs, where everything can be found under one roof, causing smaller local stores to bow out to the success of giant, one-stop shops. But the impact of...

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Everyday innovation: the race for consumer loyalty
Sep04

Everyday innovation: the race for consumer loyalty

It’s 2015. Of course your digital strategy is sorted… Isn’t it? We hate to break it to you, but for even the most advanced digital players, things are just getting started. Even thinking ‘digital’ in 2015 instead of ‘customer’ is the road to failure. The world has changed. Business has changed. Services across every channel now evolve in direct response to human interactions and the shockwaves wrought by disruptors who put people...

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Retail blog series #3 – Ambush apps
May21

Retail blog series #3 – Ambush apps

Trends in mobile retail that capitalise on context In a rapidly evolving industry that is struggling to keep up with an ever-increasing list of consumer demands coupled with intense competition from marketplaces and tech start-ups, there must surely be a strong urge to steal customers using whatever means are available; and it just so happens that the means to do so are easier and more targeted than ever. If you own one of the latest...

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Retail blog series #2 – Power to the people
May12

Retail blog series #2 – Power to the people

Global retail trends that facilitate people power There’s no denying it, we all love a deal and some of us (even with the comfort and convenience of online shopping) will still queue for hours to snag one. Last year’s Boxing Day sales saw shoppers spending close to £3bn (source: Independent) with UK retailers across physical and digital channels, proving that consumer appetite for bargain hunting is alive and well. But what actually...

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Retail blog series #1 – Everyone’s a retailer
May05

Retail blog series #1 – Everyone’s a retailer

The rise of independent mobile marketplaces Over the past few years there’s been a clear shift in consumer behaviour. Young adults of previous generations once favoured shiny labels, designer brands and physical shopping experiences, however today’s millennials have different priorities. As digital natives, millennials demand simplicity, personalisation and genuine utility to streamline their fast paced lives. The most successful...

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INFOGRAPHIC: Are you missing out on the mobile retail opportunity?
Apr30

INFOGRAPHIC: Are you missing out on the mobile retail opportunity?

Shopping on mobile is starting to outperform desktop retail for the first time. We reveal the nature of the mobile retail opportunity in our new infographic.   Sources: Forrester Deck, Artisan, BI Intelligence Report- Global, BIA – Source:Google, Mobiloud, Monitise...

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