Consolidate Alerts: Centralize to communicate
Apr06

Consolidate Alerts: Centralize to communicate

Low balance, unauthorized transaction, overdraft protection, payment threshold reached…there are so many reasons for a financial service provider to communicate with their customers…and they do. Financial Institutions (FI) have multiple use cases for alerts that come from different data sources. These can range from third parties like bill pay providers or their card processor, delivering alerts inconsistently and with no...

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The untapped potential of mobile alerts is 2-way
Feb10

The untapped potential of mobile alerts is 2-way

2-way alerting has been with us for quite some time. The potential to have a conversation with a customer without calling or going into a branch was around before people were getting excited about flip-phones. With customers tapping into mobile banking almost daily; mobile alerts must be exhausted as a communication channel right? Not exactly. As we all know, technology has come a long way with smartphones enhancing engagement between...

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Could Facebook Messenger take a lead in social payments?
Apr16

Could Facebook Messenger take a lead in social payments?

Facebook’s recent announcement of plans to integrate payments into its Messenger app is the latest milestone in a compelling journey for this service: In April 2014 Facebook drove the mass adoption of its separate Messenger app. The messaging feature in its flagship mobile service no longer included the same functionality, simply becoming a redirect to download the standalone Facebook Messenger app. What some call a ‘forced’ adoption...

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Banking on the move in a digital world
Apr10

Banking on the move in a digital world

In KPMG’s latest annual UK bank benchmarking report published this week, the accountancy firm highlights how banking is at a crossroads. As Bill Michael, KPMG’s EMA Head of Financial Services, notes in the benchmarking report: “Staying on top of innovation – even if that is in non-core areas of finance such as high-street retail – and monitoring developments that work best mean it is still possible for larger banks to exploit...

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53% Mobile Shoppers Prefer Their Bank to GAFA (Google, Apple, Facebook, Amazon)

Aite Group recently published a report indicating strong demand for mCommerce.  Their survey indicated 34% of respondents considered the ability to receive offers while shopping important and 53% thought their bank/credit union would provide “acceptable” privacy and security for mobile shopping – which is a higher percentage than GAFA, which ranges from 49-29%, with Amazon at the high end, and Facebook at the low end, or PayPal at...

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