Temporary Desktop Support Engineer role - London

Monitise plc is a technology company delivering mobile banking, payments and commerce networks worldwide with the proven technology and expertise to enable financial institutions and other service providers to offer a wide range of services to their customers in developed and emerging markets. With live services in the UK, the US, India and Africa, the company is working with international partners to extend trusted and secure mobile banking, payment and commerce services in territories worldwide, including Europe, Asia Pacific and Latin America.  Monitise has a global alliance agreement with Visa Inc. and a strategic partnership with Visa Europe. Other leading partners and clients include RBS, NatWest, HSBC, Lloyds Banking Group, First Direct, FIS, U.S. Bank, Ulster Bank, Standard Chartered Bank, Travelex, Vocalink, Vodafone, Orange, O2, T-Mobile, 3 UK, Research In Motion, Best Buy Europe, The Carphone Warehouse, First Eastern, Astra, JETCO and PCCW mobile. 

Although the scope and focus of the day to day activities within the role will change dependent on business requirements, the following should be considered the core activities:

Main responsibilities:

• Troubleshooting and supporting day-to-day Windows PC and Mac queries and problems.
• Building and configuring new PCs to standard build specifications of OS and applications.
• Setting up and moves of desktop and related hardware.
• Installation and configuration of software.
• Configuring desktop and related hardware for domain migration.
• Monitoring help ticket queue and escalating to relevant team/team member where relevant.
• Assisting with backup and recovery. 

 Experience 

Essential

• At least 5 years of experience in a desktop support role
• Experience of configuring and networking Microsoft Windows based computer systems, ideally Windows 7 Professional and XP Professional.
• Experience in user or customer support.
• Experience of building/upgrading Intel-based PC systems.
• Knowledge of the Internet beyond the World Wide Web. 

Desirable

• Relevant IT qualifications or equivalent experience.
• Exposure to Microsoft Windows Server environments.
• Experience supporting BlackBerry.
• Experience supporting Microsoft Office.
• Experience supporting Mac OS X 

****** Please note that this is a temporary role to cover a 2-3 months absence ******