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Services Overview

Monitise offers a broad range of services which enable our clients to maximize their immediate and long-term return on investment. Our services include: implementation, adoption and customer support. These services help to ensure that your solution is implemented correctly, consumers find value and clients are equipped to resolve issues that may arise. Monitise's depth of experience allows our clients to leverage existing industry best practices without the risk of doing it alone.

Implementation Services

Implementation Services
Our implementation services team works closely our clients to assure that your solution is installed and optimized to meet their business objectives. Having successfully deployed the solution at numerous financial institutions of all sizes, our experienced team of business and technology professionals utilize best practices throughout the implementation process to minimize impact on our client's existing ecosystem and maximize ROI.

Adoption Services

Adoption Services
Our adoption services team works closely with our clients to ensure that there is a high customer efficacy. By utilizing best practices at every step of the process, we empower our clients to exceed their ROI targets by maximizing customer adoption and usage, increasing retention and decreasing the cost to service each account. Additionally, we help our clients to leverage the mobile channel to cross-sell products and increase the wallet share of each customer, resulting in new incremental revenue.

Customer Support Services

Customer Support Services
Our customer support team works closely with our clients to make certain the highest levels of satisfaction are met. Our experienced team relies on best practices to quickly address and resolve issues so that our clients' ROI targets are exceeded. This includes maximizing the performance of your solution to ensure that the experiences of both our clients and their customers surpass all expectations.

Design & Development

Design & Development
Our design and development teams specialize in addressing specific needs – from customization of one of our standard applications to the development of tailored services. Our teams are experienced in all aspects of mobile service delivery, including requirements analysis, vision, design, build, test and deployment. Our teams can work independently or as part of our client's mobile team to deliver immediate or long-term mobile strategies.

Managed Services

Managed Services
Our platform can be implemented in a client's own data center or as a managed service using our best-in-class, fully-redundant Global Hosting Platform. Our managed services are designed to enable our clients to effectively deliver secure, scalable mobile services across the world. Our flexible end-to-end operations capabilities include managed hosting and technical management, application management, IT operations management and service support.